All our bottles carry a standard warranty against manufacturer defects. Hydrate Bottles will replace any product found to be defective within the scope of appropriate use. When available, replacement parts will be used to address defects.
Every product is covered for 12 months standard warranty from date of purchase unless stated otherwise.
For products with “lifetime warranty” this refers to the estimated lifetime of the product.
We estimate our products lifespan as follows:
- Reusable plastic bottles – 2 Years
- Stainless steel bottles – 4 years
- Accessories – 2 years
Our warranty only covers against manufacturing defects.
- Leaking lids
- Bottles or flasks which have lost their insulating properties
- Straw function of bottle not working.
Our product warranty does NOT cover the below:
- Accidental damage
- Wear and tear
- If the product is damaged physically
- If the product is repaired, modified, or disassembled
To make a warranty claim an email should be sent to firstname.lastname@example.org detailing the issue with supporting evidence such and photographs or videos.